To attract and impress customers, bank needs to be more technology driven . To sustain in the market, banks needs to be interactive to exceed customer expectations and to differentiate itself from others. No bank can sustain with the simple banking services. The IT companies help banks to accomplish their goals and to bring more clients to them. We should try to help them by transforming products, services and processes. Banks need to increase their business agility by anticipating customer needs and offer an engaging user experience. By helping banks in it, we can reduce the risks and also the total cost of ownership.

Numerous banks and capital markets firms, especially the vast, complex foundations, have been improving their business and working models in the course of the most recent couple of years, both for financial reasons and to diminish authoritative intricacy. There is an expanding acknowledgment that they don't or can't exceed expectations at each movement, and that it might be simpler and less expensive to outsource noncore exercises.

In the new hierarchical worldview, keeping up an authoritative personality and making a strong society and representative dependability when a large portion of the ability is not in-house will be an altogether new test.

Banks need to decrease operational expenses, while improving their capacity to separate, advance, and change. Similarly basic is the need to hold and boost the capability of their current clients and enhance reliability. They additionally need to grasp developing innovations to offer more prominent accommodation and better administrations than clients.

The challenges faced by customer includes expanding administrative and security necessities, giving prevalent levels of client administration , overseeing value weights with more prominent productivity, etc.